Q: I purchased a satellite TV or internet TV package on another website and downloaded your Easy HDTV DVR software from that site, why didn't I get a software key? Why doesn't the program work? Why can't I watch thousands of free HD channels from around the world with it?

A: There are dozens of these sites on the internet with flashy graphics making misleading claims. They take software that can be downloaded for free, like our Easy HDTV DVR trial, and sell "access" to it. Easy HDTV DVR software keys can only be purchased through our website, it is not for watching satellite TV on your computer or watching TV over the internet, it requires your computer have a hardware TV tuner installed in it that is connected to an antenna or cable outlet. We have no connection with these sites, and they do not have permission to sell our software. Your best bet to get your money back from these sites is to go to their payment processor, usually clickbank, and request a refund.

Q. My video is stuttering, what's the problem?

A. If your video is stuttering, image freezes for short periods, there are several possible causes.

Signal Strength:
Unlike analog TV where the picture gets more static as the signal weakens, digital TV's picture will look perfect, but will start dropping frames as the signal gets weaker. You need a signal strength of at least 80% to get smooth un interupted Video. If your signal strength is less than 80% you should try adjusting your antenna to get a stronger signal or try a larger antenna.

Renderer:
The "Overlay Mixer + Video Renderer" and "VMR 7 (Use Overlays)" renderers use special hardware in the video card designed for displaying video which makes them the fastest choices. If you're using the "VMR 9" and losing frames try switching to "Overlay Mixer + Video Renderer" or "VMR 7 (Use Overlays)" renderers.

Insufficient GPU power:
Frames can also be lost if The Graphics Processor isn't fast enough. Unfortunately there's no way to check for this directly. If none of the above measures eliminate the stuttering a more powerful graphics card could be considered.

Q: Can Easy HDTV and EASY HDTV DVR both run at the same time?

A: Yes, as long as they both don't share the same tuner and only one can use an overlay based renderer.

Q: The audio volume is too loud during commercials and/or too soft during the program can I do anything about this?

A: We recommend you download and install the free ffdshow and use it's AC3 audio decoder, it has a normalize feature which will average out the volume.

Download and install ffdshow.
Run Easy HDTV and click File->Settings.
Select "ffdshow Audio Decoder" in the AC3 Audio Decoder drop box.
Click the "OK" button for the settings window.
Click File->Audio Decoder Properties from the Easy HDTV menu.
Select Volume in the list.
Check the "Normalize" check box.
Click the "OK" button.

Q: The trial does not work on my computer, if I buy the software key, will that fix it?

A: No, the program works the same during the trial period as it does when activated by a software key. The only difference is that during the trial period a nag screen comes up each time the program is run and it stops working after 30 days. If it's not working on your computer, you probably do not have a tuner, or it's driver is not installed properly, or you do not have a MPEG-2 or AC3 decoder.